Question 1

How can I confirm that my payment has been received?

Accepted Answer

To verify the receipt of the payment, the guest must send the payment confirmation or the electronic receipt provided by your bank to our e-mail given.

Question 2

Does the hotel provide 24-hour parking?

Accepted Answer

Yes, the hotel features a 24-hour parking service.

Question 3

How can I obtain an invoice for my expenses?

Accepted Answer

To request an invoice for tax purposes, the guest must contact us through the provided phone numbers and send an e-mail with the petition.

Question 4

Is it possible to cancel my reservation and receive a refund?

Accepted Answer

The 50% of the total reservation amount will be charged at the time of confirmation and the remaining 50% will be requested after check-in.

If the guest cancels before check-out, no refund will be provided.

Question 5

Are pets allowed in the hotel?

Accepted Answer

The hotel does not accept pets, with the exception of service animals or therapy animals.

If the guest is traveling with such an animal, must ensure it will be supervised to avoid any inconvenience to other residents.

Question 6

What type of breakfast is offered at the hotel?

Accepted Answer

The breakfast is continental and includes bread, eggs, juice or coffee, jam and butter.

Question 7

How can I arrange transportation to the hotel?

Accepted Answer

To arrange transportation to the hotel or back to the airport, the guest must contact us using the provided phone numbers.

Question 8

Are children allowed at the hotel?

Accepted Answer

Yes, children are welcome at the hotel.

If the guest has any special needs or specific circumstances, must contact us so we can provide the appropriate assistance.

FAQS